Refund policy
No Returns on Digital Products
Due to the nature of digital products, all sales are final.
Once a digital product has been purchased and downloaded, it cannot be returned, exchanged, or refunded. This includes, but is not limited to:
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Presets & LUTs
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Photoshop actions & effects
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Templates & PSD files
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Mockups
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AI-generated visuals
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Any downloadable digital asset
Digital files cannot be “returned” once accessed or downloaded.
Refund Exceptions
Refunds may only be considered under the following circumstances:
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The file is corrupted or incomplete and cannot be accessed
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The product is significantly different from what was described
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A duplicate purchase was made accidentally
In such cases, please contact us within 48 hours of purchase with valid proof, and we will review the request.
No Refunds for Compatibility Issues
Refunds will not be issued for issues related to:
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Software incompatibility (e.g., unsupported Photoshop version)
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User error or lack of technical knowledge
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Change of mind after purchase
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Failure to read the product description or requirements
Please ensure the product is compatible with your software before purchasing.
Product Support
If you experience any issues accessing or using your purchased product, we’re happy to help.
📩 Support Email: fotivesofficial@gmail.com
Our team will assist you in resolving technical issues wherever possible.
Policy Updates
We reserve the right to modify or update this policy at any time.
Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions about this policy, please contact us at:
📧 Email: fotivesofficial@gmail.com